China Immigration hotline launches French-language service

China's National Immigration Administration has added French to its 12367 service hotline starting Dec 11, joining its existing language options of English, Russian, Japanese, and Korean.

Callers to the 24/7 hotline can select their preferred language through the voice navigation system.

The hotline serves as an integrated service center handling immigration administration-related inquiries and suggestions.

Launched in April 2021, the service platform has handled more than 20 million inquiries from users across 165 countries and regions.

The platform maintains a 99.9 percent first-call resolution rate and a 98.8 percent satisfaction rate. 

Source: National Immigration Administration